all about...Loyalty adapts the powerful tool of creating excellent customer experience aiming to Customer loyalty management.
It constitutes a holistic approach that focuses on maintaining and increasing long-lasting relationships with the customers who trust company’s products and services. Its’ success is based on building positive customer experience and on surprising customers through Customer Experience Management, while aiming to emotional personalized customer service.
Loyalty, companies build long-lasting and beneficial relationships with their customers, with impressive and absolutely measurable results, KPIs and NPS (Net Promote Score).
all about…Loyalty focuses on three dimensions, Customer Expectations, Customer Experience and Memories. It creates excellent experience, known as WOW experience, which influence customer memories and their future behaviors.